Cookie Policy

Cookies are small text files stored directly inside your browser or device memory by websites you visit. They allow platforms to remember details about your browser device, settings, and session status.

Urban Service uses cookies and local storage tokens to deliver seamless, secure, and intuitive scheduling services:

• Operational sessions: Keeping your customer account logged in during booking workflows.
• Address caching: Saving recently confirmed addresses to quick-fill subsequent doorstep requests.
• User preference mapping: Remembering selected services and layouts.

We categorize cookies based on their direct utility on the platform:

• Strictly Necessary: Essential for routing, authorization, and secure page rendering. These cannot be disabled.
• Performance & Optimization: Tracking page load speeds, screen navigation rates, and debugging errors.
• Preferences: Remembering configurations like filters, services selections, and contact settings.

Some tools are powered by third-party integrations to enhance user support and maps styling:

• Google Maps SDK: Used to fetch coordinates and trace professional routes. Google Maps may drop cookies to track API requests.
• Analytics engines: Aggregated session tracking to help us evaluate feature popularity.

You have complete control over how your browser processes cookies and local storage settings:

• Browser configurations: Modifying setting panels in Chrome, Safari, Firefox, or Edge to restrict cookies.
• Session clearing: Regularly cleaning out your history and cache to delete stored session tokens.
• Impact of disabling: Disabling necessary cookies may result in page timeouts or issues in booking doorstep services.