Privacy Policy

Effective Date: May 17, 2026

At URBAN SERVICE, we believe privacy is a fundamental human right. We are committed to transparency and to protecting your information. This policy describes what data we process, why we process it, and your choices regarding your personal information.

1. Information We Collect

We collect information to provide a personalized, secure, and seamless booking experience. This is categorized into three main areas:

Personal Information

  • Full name: Used to identify you and customize your service experience.
  • Phone number: Essential for direct coordination with service professionals.
  • Email address: Used for booking confirmations, billing, and system updates.
  • Address and service location: Required to dispatch experts to the correct doorstep.

Booking Information

  • Service history: A record of your past cleanings, repairs, and consultation logs.
  • Vehicle details: Model and make information if you book car or bike maintenance.
  • Appointment schedules: Date, time, and specific instructions for scheduled bookings.
  • Payment information: Transaction reference IDs and billing configurations.

Device & Technical Information

  • Device type: Mobile, tablet, or desktop specifications for layout optimization.
  • IP address: Network identifier used for security checks and geo-regional configurations.
  • App usage data: Interaction patterns, click maps, and navigation speed metrics.
  • Operating system information: OS version for software optimization and bug tracking.

2. How We Use Your Information

Urban Service uses collected information strictly for operational safety, service delivery, and experience enhancement:

  • Provide and manage services: Managing accounts and processing active bookings.
  • Schedule and complete bookings: Coordinating and assigning professional experts.
  • Process payments: Executing secure charges through automated payment methods.
  • Improve app functionality and user experience: Optimizing features based on analytics and real usage data.
  • Contact customers: Providing support, order updates, or answering safety queries.
  • Prevent fraud and misuse of services: Monitoring transactions and usage patterns to prevent malicious activity.

3. Location Access

Urban Service may collect location information while the app is in use to deliver optimal doorstep washing services. The app requests location access to:

  • Detect service availability: Check if certified professionals operate in your direct vicinity.
  • Provide accurate doorstep vehicle washing services: Guide our cleaning experts directly to your parked vehicle coordinates.
  • Improve booking and address accuracy: Pre-fill service addresses and estimate travel time dynamically.

We do not collect precise background location data when the app is closed or not actively in use. Users may disable location permissions through device settings, but some features may not function properly.

4. App Permissions

Urban Service may request specific system permissions on your device to execute essential operations:

Permissions Requested:

  • Location Permission: Used to detect customer location, improve booking accuracy, and provide doorstep car and bike washing services.
  • Notification Permission: Used to send booking confirmations, service updates, reminders, and important customer notifications.

Users can manage or disable permissions anytime through their device settings.

5. Payment Information

Your financial security is our highest priority. All payments made through Urban Service are processed through secure, industry-leading third-party payment gateways.

Urban Service does not store sensitive card or banking details directly on its servers. All transaction details are tokenized and encrypted securely by our payment partners.

6. Data Sharing

We strongly believe in customer confidentiality. Urban Service does not sell customer data under any circumstances.

Information may be shared only with:

  • Service professionals: Only the specific expert assigned to complete your scheduled booking receives your name, phone number, and service coordinates.
  • Payment gateway providers: Transmitting billing codes securely to authorize charges.
  • Legal authorities: Disclosing details only when strictly required by law, court orders, or to protect the safety of our customers and community.

7. Data Security

We deploy standard physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

We take reasonable security measures to protect customer information. However, no internet-based platform or storage medium can guarantee complete, absolute security.

8. Cookies and Analytics

Urban Service uses cookies, local storage tokens, and web analytics tools to enhance your session navigation and understand usage metrics.

  • Improve app performance: Restoring session preferences and speeds on return visits.
  • Understand user behavior: Analyzing popular pages and features to streamline layouts.
  • Enhance customer experience: Customizing active suggestions and personalized banners.

9. User Responsibilities

Maintaining system integrity is a shared effort. As an active user, you are responsible for:

  • Providing accurate information: Ensure contact details and service addresses are correct.
  • Maintaining account confidentiality: Keep login codes, passwords, and profile credentials private.
  • Lawful usage: Using the app lawfully, respectfully, and responsibly at all times.

10. Children's Privacy

Urban Service values child safety. Our home services, maintenance options, and application tools are strictly intended for individuals 18 years of age or older.

We do not knowingly collect personal information from minors. If you believe a minor has registered an account, contact us through customer support to have the profile permanently removed.

11. Third-Party Services

Our platform might feature custom links, plugins, or integrations with third-party tools (such as maps, support widgets, or social channels).

Urban Service is not responsible for the privacy practices or content of external platforms. We encourage you to review their policies prior to engaging.

12. Data Retention

We retain customer information only as long as necessary to complete operational, legal, security, and business purposes:

  • Providing you with an active account and convenient access to booking history.
  • Fulfilling regulatory, audit, taxation, and legal compliance obligations.
  • Enforcing terms of service and resolving potential community support requests.

13. Account Deletion

We respect your right to control your personal data. Users may request account deletion at any time:

Users may request account deletion by contacting Urban Service support. Upon request, we will delete or anonymize user data unless retention is required for legal or operational purposes.

Request Account Deletion

14. Changes to This Privacy Policy

Urban Service reserves the right to update or modify this Privacy Policy at any time. When updates occur, they will be reflected directly on this page.

Updated versions will be posted within the app or website. We recommend reviewing this policy periodically to stay fully informed of our data protection practices.

15. Contact Us

For any questions, support requests, clarifications, or privacy-related concerns, users may contact Urban Service through our compliance channels:

  • Official Email: support@urbanservice.co.in
  • Support channels: Available directly within the official Urban Service application.
  • Customer support: Submit tickets securely through our verified customer support platforms.