Trust & Safety

Your Safety is Our Top Priority

At Urban Service, trust is the foundation of our doorstep service network. We continuously design, audit, and improve safety checks to give you full peace of mind for every washing, cleaning, or maintenance booking.

1. Verified Professionals

Every service provider associated with Urban Service goes through a strict vetting process to ensure reliability and safety:

  • Background checks: Comprehensive criminal and police background verification.
  • Skill assessment: Hands-on evaluation of service techniques, tools, and safety training.
  • Identity verification: Official government-issued ID checks and credentials registration.

2. Doorstep Safety Protocol

To make your doorstep service safe and comfortable, our professionals adhere to strict protocols:

  • Professional identification: Wearing official uniforms and carrying digital badges on the app.
  • Clear communication: Confirming details before entering the premises or starting any work.
  • Safe service execution: Using standardized safety equipment, protecting customer property, and leaving spaces clean.

Note: We request customers to ensure safe and clear access to the service spot (car, bike, or electrical boards) to guarantee standard safety compliance.

3. Secure & Transparent Billing

Your financial security is built directly into our product infrastructure:

  • Encrypted transactions: Industry-standard tokenization protocols for secure processing.
  • Zero card retention: No storing of payment details on Urban Service servers.
  • Transparent pricing: Flat and upfront pricing shown before booking confirmation.

4. Quality and Reliability Assurance

We are committed to delivering premium quality at your doorstep:

  • Standardized tools: Professionals use high-grade chemicals, machinery, and electrical supplies.
  • Resolution support: Transparent damage review claims and prompt internal evaluation.
  • Liability limit: Validated claims are covered up to a threshold of ₹1500 only.

5. How to Report an Incident

If you experience any quality, safety, or behavior issues during a service booking:

  • Report immediately: Contact customer support via the official app within 24 hours.
  • Submit evidence: Provide relevant photos or details for our verification team.
  • Immediate action: Urban Service takes immediate actions including warning, suspension, or termination of non-compliant partners.