Terms & Conditions

Urban Service provides doorstep services including but not limited to:

• Car washing and detailing
• Bike washing and servicing
• Electrical repair and maintenance services
• General doorstep maintenance services

Customers must ensure:

• Proper and safe access to the service location
• Availability of the vehicle or equipment during the scheduled service time
• Cooperation with service professionals during the service process

• Service bookings are confirmed only after successful scheduling through the app or platform.
• Prices may vary depending on service type, location, and additional requirements.
• Payments must be completed through approved payment methods available in the app.

• Customers may cancel or reschedule within the allowed time shown in the app.
• Late cancellations may result in cancellation charges.

Urban Service aims to provide professional and safe services; however:

• Results may vary depending on vehicle condition, equipment condition, or external factors.
• Certain damages or issues existing before the service may not be reversible.

In the rare event of damage caused directly by our service professionals during the service process:

• Customers must report the issue immediately with proper evidence (photos/videos).
• Urban Service will review the claim internally.
• If the claim is verified, compensation may be provided up to a maximum amount of ₹1500 (One Thousand Five Hundred Rupees) only.

Urban Service reserves the right to refuse or stop service if:

• The location is unsafe
• Required utilities are unavailable
• Customers behave abusively or inappropriately
• Conditions may risk staff safety or equipment damage

All services are provided on a reasonable-effort basis. Urban Service does not provide guarantees or warranties unless specifically mentioned for a particular service.

Customer information collected during booking and service operations will be handled responsibly and used only for operational, support, and communication purposes.

Urban Service may update these Terms and Conditions at any time without prior notice. Continued use of the app or services indicates acceptance of updated terms.

For support, complaints, or service-related issues, customers may contact Urban Service through the official app or customer support channels.